- Cancellation Policy
|Type of vehicle:||Cancellation time prior to pick-up:||Cancellation fee:|
|Small size car, average size car, standard size car, big size car, executive car, minivan||24 hours and more||Non-refundable amount*|
|between 12 and 24 hours||Non-refundable amount* + 50% of the remaining balance**|
|less than 12 hours||Order price|
|Van (more than 8 seats), big executive car, limousine VIP||3 days and more||Non-refundable amount*|
|between 1 and 3 days||Reservation amount* + 50% of the remaining balance**|
|less than 24 hours||Order price|
|Coach||7 days and more||Non-refundable amount*|
|between 3 and 7 days||Reservation amount* + 50% of the remaining balance**|
|less than 3 days||Order price|
1.1 Our standard cancellation rules depend on the time your reservation is cancelled and the type of the reserved vehicle:
* The non-refundable amount is set according to the following rules:
- from 7 to 13% of the order price with the minimum of 5 € (or the equivalent in. local currency) if the order was settled on Swissdriver
- or from 5 to 11% of the order price with the minimum of 3 € (or the equivalent in local currency) if the remaining balance is settled directly to the chauffeur.
** The remaining balance equals to the order price less the non-refundable amount.
1.2 Cancellation conditions of our carriers may sometimes differ from our standard cancellation conditions. When this is the case, the cancellation conditions applied are those of the carrier. Therefore, you should read the conditions of our price offer for the exact cancellation conditions applicable to your particular case.
1.3 Any change to a reservation involving the modification of trip dates, number of service hours, mileage, departure time or vehicle is deemed to be a cancellation of the original reservation and, in case we are not able to accommodate the required change, results in the applicable cancellation fee.
1.4 The maximum cancellation fee (equal to the order price) also applies in case the passenger does not present himself for the pick-up.
1.5 In case of cancellation, Swissdriver will reimburse the amount of the order price less the cancellation fee during the period of up to 10 days following the scheduled pick-up date. Normally, the reimbursement will take place within 5 working days from the cancellation date if the payment was made on our website and 10 working days in other cases.
1.6 Cancellation conditions apply to all orders irrespective of the cancellation reason.
- Included mileage, hours and order price
2.1 The order price is fixed in advance.
2.2. It may normally be possible to increase the mileage included in the order. In this case a supplement for additional mileage applies. It may also be possible to increase the number of service hours included in the order subject to availability. Possibility of an increase in service hours and mileage is also subject to limits imposed by safety regulations of an applicable jurisdiction. If you plan any significant increases you need to contact us in advance so we could advise you.
2.3 A voluntarily reduction in mileage or service hours does not imply the decrease of the order price.
- Payment Policy
|Type of vehicle:||Your payment to reach us in advance of your first pick-up date and time latest:|
|Small size car, average size car, standard size car, big size car, executive car, minivan||24 hours|
|Van (more than 8 seats), big executive car, limousine VIP||48 hours|
3.1 Unless different payment conditions are specifically mentioned in our offer or in your customer agreement, we expect to receive your payment in full in advance of the date and time of the first pick-up of your programme as stated below.
3.2 Your failure to pay on time declines all our responsibility for your order and may trigger your order cancellation. In this case the cancellation conditions stated in our offer apply.
- Waiting time
4.1 When you book a transfer there is a grace period during which your chauffeur can wait for you without an additional charge. The grace period is 10 minutes for the vehicle types: small size car, average size car, standard size car, big size car and executive car and 15 minutes for van, very big size car, big executive car, limo and coach. Beyond the grace period the waiting time charge applies for the entire waiting period so that if you are 20 minutes late all 20 minutes of waiting time will be charged to you.
4.2 The price of waiting (service) time is indicated in our offer.
4.3 When you book the “meet-and-greet” service you get additional free waiting time of 30 minutes.
- Driving time, working time, rest
5.1 The drivers of vehicles designed to carry more than 8 passengers must comply with the legislation on driving times and rest set at the European level. The major provisions of this rather complicated regulation are the following:
- 2 The maximum working time of a single driver cannot be more than 14 hours per day. (Note that, in some cases, this can effectively limit the working time a driver can spend with a customer to not more than 12 hours.)
- 3 The driver must take a break of 45 minutes for each 4 hour driving period (The 45 minute break can be divided into smaller breaks.)
- 4 The maximum daily driving time of a single driver cannot exceed 10 hours.
- 5 In each period of 24 hours the driver must have 11 hours of rest.
- What personal information about customers do we collect?
- Do we share customers’ information?
- How secure is customers’ information?
- Third-party advertising banners and links
- Change of customer’s personal information
What personal customer information do we collect?
We collect the following customers information: the information you manually enter on our site to access our services, the information we gather through automated processes and the information contained in email communication if it took place.
We receive and store most of the information you enter on our website or send us in an email communication. This information is used exclusively for the purpose of the service we provide to you.
Our systems when interacting with your browser collect some automated information such as your browser version, ip address, etc. Additionally, our web site can transfer a cookie to your computer’s hard drive. Cookie is a tiny text file with an alphanumeric identifier. It allows our system to recognize your browser. The only purpose of the automated information that we gather is to make your user experience as enjoyable as possible. Most of the automated information is not kept in our systems. You can if you wish disable cookies in your browser. In this case you will not be able to access correctly some of the parts of our website.
Do we share customers’ information?
Information about our customers is an important part of our business. Our employees and service providers having access to our information systems may not use your information for any purposes other than fulfilling your orders.
It is our policy not to share your information with any third parties without your explicit consent.
How secure is customers’ information?
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We take a particular care to ensure total security for the sensitive credit card information you use to pay for our services. That is why we work with the world leaders in online credit card processing such as Visa, MasterCard, American Express and PayPal. All online transactions are processed by their systems, thus, providing you the highest level of security these giants of online payments can give you.
What’s more, we do not record or keep credit cards details in our systems, thereby excluding even a theoretical possibility of a leak of sensitive credit card data from our systems.
Third-party advertising banners and links
Our site may include third-party advertising banners and links to other websites. We do not provide any personally identifiable customer information to the advertisers or third-party websites. The fact that the links may be present on our website does not mean that we approve any information contained in the links or in the underling websites.
It is entirely under your control to use the advertised links or not. Once you click on such a link or a banner you generally leave our website. This policy does not cover the information practices of the third-party websites.
Change of customer’s personal information.
You may request to have your personal information changed or completely removed from our systems. To do this you should send us your written request.
- Other conditions
7.1 We demand our carriers to comply with the laws governing the transportation of passengers. Among other things, carriers must have an authorization permitting them the transport of passengers and an adequate insurance to cover the risks related to their professional activities. However, you should know that it is the responsibility of carriers to ensure the compliance with applicable laws in the jurisdiction of their service.
7.2 In no case, we can be held responsible for the circumstances of force majeure and due to third parties to the provision of the services. In all cases, our liability is limited to the lower of the amount paid at reservation or our commission for the service. Our liability cannot in any circumstances exceed the part of the order price applicable to the trip in question.
7.3 Any damage or deterioration to the vehicle caused by the customer may result in additional billing for cleaning and / or maintenance costs entirely at the charge of the customer.
7.4 Trip time may be influenced by many factors such as traffic conditions, weather, itinerary changes, etc. Therefore, our estimate for trip time is provided for guidance only and cannot be guaranteed. It is the customer’s responsibility to properly plan the departure time in order to be able to reach the required destination on time.
7.5 Any reservation that takes place via our website, by email or by phone is bound by the present terms and conditions.
7.6 The present terms and conditions can be changed at any time and without prior notification of any party concerned.